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Welcome to Gladdenhub. This page (together with the documents referred to in it) tells you the terms (the “Terms”) which apply when you order any menu items (the “Items”) from our Gladdenhub.co.uk website or mobile applications and related services (each referred to as an “Application”).
Please read these Terms carefully before creating a Gladdenhub account or using our Application. If you have any questions relating to these Terms please contact [email protected]. If you are a consumer, you have certain legal rights when you order Items using our Application. You can find more information about these rights at: https://www.citizensadvice.org.uk/consumer/. Your legal rights are not affected by these Terms, which apply in addition to them and do not replace them. By setting up your Gladdenhub account, you confirm that you accept these Terms.
Gladdenhub.co.uk is operated by Gladdenhub, a company whose registered office is at 119 Glendale Avenue, BALFOUR, North Dakota,58712. You may contact us at [email protected], or by using the instant messaging facility on our application.
GladdenHub allows you as a business to create a public listing on the platform. You are entitled to use your listing to promote and carry out the sale of your good and services thorugh the platform to our consumers.
Before being able to list your goods and services on the platform, you need to open a Gladdenhub account. When you open an account you may create a password, or other secure login method, and may also have to provide credit card details. You must keep any password you create, or other secure login method, secret, and prevent others from accessing your email account or mobile phone.
Gladden Hub is not liable for the loss of funds, custom or any other damages should you fail to keep your login credentials secure, unless Gladden Hub is at fault for not keeping your sensitive data secure.
Once you create your account and agree to these terms of service, you enter a contract with Gladden Hub LTD whereby you agree to abide by the dictates of our business account types, in which a portion of all proceeds you generate through the Gladden Hub will be claimed by Gladden Hub. You also demonstrate you understand the rate at which these funds are claimed is as set out when choosing your business package and are subject to change.
You may close your account at any time by requesting to do so in your account section of our website or contacting us using the contact details above. We may suspend your access to your account, or close it permanently, if we believe that your account has been used by someone else. We may also close your account if in our opinion you are abusing our Service (for example, by applying for refunds or credit to which we do not consider you are entitled, making repeated unreasonable complaints, mistreating our staff or riders, or any other good reason). Should you have any funds pending withdrawal from your business account following closure, we will refund any remaining account credit you have validly obtained from our customer service team or Application following any issue with an order, by applying a credit to your registered credit card, or if that is not possible for any reason, by way of a bank transfer using bank details (provided you have supplied them to us).
Once you receive an order from one of our registered users, it is the sole responsibility of you the business to confirm the order. Once you have confirmed the order, you enter into a contract with the order placer and are obliged to fulfil the dictates of that order. Should you confirm an order and be found to have not met the dictates of the order by our standards team, your account will be liable to suspension and/or the freezing of all and any funds still present in your vendor wallet until your account has undergone a full review.
Should a customer place an order with you for any goods requiring physical or virtual delivery, it is the sole responsibility of you the business to facilitate and or carry out the delivery of these goods. It is the sole responsibility of you the business to make clear how and when the customer is to receive their order. Should delivery of these goods fall outside the timeframe of your specified maximum delivery time, or below our minimum standard of service criteria, your account may be liable for review.
Gladden Hub is not responsible for the delivery of faulty goods or items, or poor delivery of a booked service. Any dispute of this nature is between the business, the consumer and any chosen contractor who participated in the delivery of good or service.
You as the business are within your rights to restrict the right to cancellations of a good or service prior to an order being placed. Your policy surrounding cancellations cannot be modified until after an order has been completed. You should not list any goods or services you are unable to fulfil your obligations on as a vendor. Cancellation of the delivery of a good or service in the absence of an existing cancellations policy prior to the order being place will fall under section 4 of our terms of service and may qualify your account for immediate review.
We are responsible to you for any loss or damage that you suffer that is a foreseeable result of our breaking these Terms or of
failing to use reasonable care and skill in relation to your use of our Service. We are not responsible for any loss or damage that is not foreseeable. Loss or damage is “foreseeable” if it is either obvious that it will happen, or if you told us that it might happen, for example if you tell us about particular circumstances that might increase the loss or damage arising from our breach of these Terms before you place an order.
We do not exclude or limit our responsibility to you for loss or damage where it would be unlawful to do so. This includes any responsibility for death or personal injury caused by our failure, or our employees’, agents’ or subcontractors’ failure, to use reasonable care and skill; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Items, as summarised at part 7 above; or for defective Items under the Consumer Protection Act 1987. Subject to the previous paragraph, we are not responsible for any loss or damage that you suffer as a result of your own breach of these Terms, or as a result of any IT hardware or software failure other than a failure in our Applications.
We process your personal data in accordance with our Privacy Policy.
If either we or you have any right to enforce these Terms against the other, that right will not be lost even if the person who has the right delays enforcing it, or waives their right to enforce it in any instance. If a court or other authority decides that any part of these Terms is illegal or ineffective, the rest of the terms will be unaffected and will remain in force.
We may change these Terms from time to time. If we make any changes which affect your rights in relation to our Service, we will notify you. Changes to the Terms will not affect any orders you have placed where we have sent the Confirmation Notice. These Terms are governed by English law and you can bring legal proceedings in relation to our Service in the English courts. If you live in Scotland you can bring legal proceedings in respect of the Items in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the Items in either the Northern Irish or the English courts. We are required by EU law to provide this link to the EU’s online dispute resolution portal, however we do not participate in dispute resolution under this process.
