Gladdenhub (“we”, “our”, “us” or “Gladdenhub”) are committed to protecting the privacy of all users of our website Gladdenhub.co.uk, or mobile applications (together, the “Sites”). Please read the following privacy policy that explains how we use and protect your information. We are the “controller” of the information we process, unless otherwise stated.

1. Contact Details

If you have any queries or requests concerning this privacy policy or how we handle your data more generally, you can get in touch with us using the following details.

2. How We Collect Your Information

We collect your information when you interact with us or use our services, such as when you use our Sites to place an order. We also look at how visitors use our Sites, to help us improve our services and optimise customer experience.

3. Information We Collect From You

As part of our commitment to the privacy of our customers and visitors to our Sites more generally, we want to be clear about the sorts of information we will collect from you.

4. Use Of Your Information

We will only process the data we collect about you if there is a reason for doing so, and if that reason is permitted under data protection law.

5. Gladdenhub For Business

We also process your information to determine whether you may be interested in hearing about our Gladdenhub for Business service and, if your employer signs up for Gladdenhub for Business, to make this service available to you.

6. Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of the Site may become inaccessible or not function properly. For more information about the cookies we use, please see our Cookie Policy https://gladdenhub.co.uk/cookie-policy.

7. Marketing

Where you have given your consent or where we have a legitimate interest for doing so (and are permitted to do so by law) we will use your information to let you know about our other products and services, or Gladdenhub initiatives that may be of interest to you and we may contact you to do so by email, post, phone, or push notification.

We use online advertising to keep you aware of what we’re up to and to help you see and find our products.

8. Automated Decision Making

We conduct fraud checks on all customers. Where we believe there may be fraudulent activity we may block you from placing an order and using our Sites.

9. Retention Of Your Information

We will not retain your information for any longer than we think is necessary.

10. Disclosure Of Your Information

The information we collect about you will be transferred to and stored on our servers located within the EU. We are very careful and transparent about who else your information is shared with.

11. Security

We adopt robust technologies and policies to ensure the personal information we hold about you is suitably protected.

12. Your Rights

Subject to applicable law, you may have a number of rights concerning the data we hold about you. If you wish to exercise any of these rights, please contact our Data Protection Officer using the Contact Details set out above. For additional information on your rights see the Information Commissioner’s Office website at https://ico.org.uk/your-data-matters/.

13. Changes To Our Privacy Policy

We update this Privacy Policy from time to time, so remember to check back in, in case anything has changed and, where appropriate, we may notify you of the changes for example by email or push notification.

This privacy policy was last updated: 30/12/2021

14. Complaints

If you’re not satisfied with our response to any complaint or believe our processing of your information does not comply with data protection law, you can make a complaint to the Information Commissioner’s Office (ICO) using the following details:

Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

Website: www.ico.org.uk

 

GladdenHUB

Courtwood House

Silver Street Head  |  Sheffield

United Kingdom  |   S1 2DD